Wayne Hutchinson – Licenced Real Estate Agent Scores 97.67% for customer satisfaction
The judging process for the 2014 Australian Achievers Awards for Victoria’s Real Estate Services category was completed on 7th May.
Wayne Hutchinson – Licenced Real Estate Agent scored a highly recommended 97.67%
Now in its 17th year, the Australian Achievers Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers – an indication of a well run business where satisfied customers are a sign that business is healthy, worthy of praise and increased custom.
The award system focuses on seven criteria, each scored separately, namely: Time Related Service, Addressing Clients Needs, Care and Attention, Value, Attitude, Communication and Overall Perception. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A complete list of all businesses who achieved over the past five years can be viewed at www.achievers.com.au
Some of the comments Australian Achievers received from Wayne Hutchinson’s clients are:
I had used two other agents over a space of 9 months but they couldn’t sell it, but when I worked with Wayne it was sold with in the month. He kept me well informed and even rang me while he was on holidays. He was lovely and made the whole experience enjoyable. he’s a professional but it is obvious he is a definite peoples person’. He even went the extra mile and donated items to sell my house. The other staff were gracious to the buyers and they all had great integrity. I couldn’t have sold the house with out him.
He’s really good at what he does and really good to deal with. When we first approached him he was very clear about what he could do for us and what he felt he could achieve on our behalf. He then ensured we were well aware of what was happening by keeping us well informed at all times, so nothing was a surprise.
Wayne is very personable and pleasant to deal with. he presents everything honestly so there are no false expectations or letdowns. He follows up on everything discussed and has a very down to earth, approachable personality.
Australian Achievers Award.